> For the complete documentation index, see [llms.txt](https://userguide.luffa.im/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://userguide.luffa.im/bot/what-is-a-bot.md). # What is a bot? A bot is an intelligent automation agent designed to enable businesses and developers to create interactive, automated workflows within the Luffa platform. Bots facilitate smart responses, personalised engagement, and efficient service delivery which, in turn, expands operational capabilities and enhances user participation. Third-party developers can build and deploy bots via the [Bot Developer Platform](https://robot.luffa.im/login).