Luffa User Guide
  • Basic Introduction
    • What is Luffa?
    • Who is Luffa Designed For?
    • Supported Operating Systems
  • Security
    • Why is Luffa More Secure?
    • How Does Luffa Encrypt Data?
  • Account
    • What is Mnemonic Login?
    • Why Back Up Your Mnemonic?
    • How to Back Up Your Mnemonic?
    • What is a Secure Password?
    • What is the Luffa Self-Destruct Password?
    • Logging In on Other Devices
    • How to Unlink a Device from Luffa?
    • Forced Logout
    • How to Free Up Storage?
  • Network Connection Issues
  • Unable to Download Luffa
  • Wallet
    • What is Luffa Wallet?
    • Advantages of Luffa Web3 Wallet
    • Important Notes When Using a Web3 Wallet
    • Why the Account Shown After Importing the Mnemonic Phrase Is Not the One I Want
    • Do I Need to Pay Network Fees for Failed Transactions?
    • I Entered the Wrong Address, Can I Get My Funds Back?
    • What Are Network Fees?
    • How to Deposit & Transfer ?
    • Luffa Wallet Derived Accounts
    • Supported Networks and Assets
  • Communication
    • Private Messages
    • Groups
    • Luffa's AI Auto-Translation Feature
    • What is Luffa's Safe Space?
    • How does automatic message deletion work?
    • How to delete a contact on Luffa ?
    • How to start an encrypted one-on-one voice or video call?
  • Group
    • What is On-Chain Group?
    • How to create a group?
  • How to assign an administrator?
  • How to add more members? What is an invitation link?
  • Group Calls - Voice or Video
  • Channels
    • What is a Channel?
    • Channels vs. Groups
    • How to Create a Channel?
    • Channel Management
  • NFT
    • What NFT features does Luffa support?
    • Set Profile Picture
    • Mint NFTs
  • Superbox
    • What is Superbox?
  • Airdrop
    • What is Airdrop?
  • Nodes
    • What is Luffa Distributed Node?
    • How Do Nodes Provide Services to Users?
  • How is Node Status Displayed?
  • How to Resolve Node-Related Issues?
  • Technical Support
    • How to Contact Customer Support?
  • User Guide Videos
    • Anonymous Registration
    • Add friends and chat
    • Join-Create Channel
    • Wallet & Transfer
    • Create NFT
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Network Connection Issues

Luffa has distributed nodes around the world, allowing anyone to engage in encrypted communication with Luffa users from any country. If you are unable to connect to Luffa, or unable to send or receive messages, please check to ensure you are connected to the network.

The specific steps for the mobile version are as follows:

  1. Open the conversation. Is there a clock icon next to the message instead of a check mark? If you see the clock icon, this means your message has not been delivered.

  2. Check if the network signal on your device is flickering or absent.

  3. Open a webpage in your device's browser to see if it loads. If it does, this indicates that your device is connected to the internet.

  4. Check if you can connect to other applications.

If you are able to connect to other applications but cannot connect to Luffa, go to the Luffa conversation list, click on the node icon, enter the node page, and switch nodes. Alternatively, restart the app to see if the connection can be reestablished.

If the issue persists, please contact your mobile operator. They may be able to assist you with adjusting settings to ensure Luffa operates normally.

The specific steps for the PC version are as follows: If you are unable to connect to Luffa, or unable to send or receive messages, please check to ensure you are connected to the network.

If you are connected to the network but still unable to send or receive messages, try the following:

  1. Exit the Luffa desktop application and restart it.

  2. Log out of the Luffa desktop application and then log back in.

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Last updated 4 months ago