Luffa User Guide
  • Basic Introduction
    • What is Luffa?
    • Who is Luffa Designed For?
    • Supported Operating Systems
  • Security
    • Why is Luffa More Secure?
    • How Does Luffa Encrypt Data?
  • Account
    • What is Mnemonic Login?
    • Why Back Up Your Mnemonic?
    • How to Back Up Your Mnemonic?
    • What is a Secure Password?
    • What is the Luffa Self-Destruct Password?
    • Logging In on Other Devices
    • How to Unlink a Device from Luffa?
    • Forced Logout
    • How to Free Up Storage？
  • Network Connection Issues
  • Unable to Download Luffa
  • Wallet
    • What is Luffa Wallet?
    • Advantages of Luffa Web3 Wallet
    • Important Notes When Using a Web3 Wallet
    • Why the Account Shown After Importing the Mnemonic Phrase Is Not the One I Want
    • Do I Need to Pay Network Fees for Failed Transactions?
    • I Entered the Wrong Address, Can I Get My Funds Back?
    • What Are Network Fees?
    • How to Deposit & Transfer ？
    • Luffa Wallet Derived Accounts
    • Supported Networks and Assets
  • Communication
    • Private Messages
    • Groups
    • Luffa's AI Auto-Translation Feature
    • What is Luffa's Safe Space?
    • How does automatic message deletion work?
    • How to delete a contact on Luffa ？
    • How to start an encrypted one-on-one voice or video call？
  • Group
    • What is On-Chain Group?
    • How to create a group?
  • How to assign an administrator?
  • How to add more members? What is an invitation link?
  • Group Calls - Voice or Video
  • Channels
    • What is a Channel?
    • Channels vs. Groups
    • How to Create a Channel?
    • Channel Management
  • NFT
    • What NFT features does Luffa support?
    • Set Profile Picture
    • Mint NFTs
  • Superbox
    • What is Superbox?
  • Airdrop
    • What is Airdrop?
  • Nodes
    • What is Luffa Distributed Node?
    • How Do Nodes Provide Services to Users?
  • How is Node Status Displayed?
  • How to Resolve Node-Related Issues?
  • Technical Support
    • How to Contact Customer Support？
  • User Guide Videos
    • Anonymous Registration
    • Add friends and chat
    • Join-Create Channel
    • Wallet & Transfer
    • Create NFT
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  1. Wallet

Why the Account Shown After Importing the Mnemonic Phrase Is Not the One I Want

If you log in to Luffa using your mnemonic phrase and find that the wallet account displayed is not the one you expected, it may be due to the following three reasons:

  1. You have multiple mnemonic phrases, and the one you imported is not the wallet you intended to recover. Please find the correct mnemonic phrase and re-import it.

  2. The account you're looking for might be a derived account of the wallet you imported using the mnemonic phrase. It is recommended to add an account under this wallet and check if the account you're looking for is listed there.

  3. Your mnemonic phrase was not generated using the standard mnemonic phrase generation method. Please go to the wallet app that created this mnemonic phrase and import it there to see if you can access the account you want.

PreviousImportant Notes When Using a Web3 WalletNextDo I Need to Pay Network Fees for Failed Transactions?

Last updated 2 months ago